Refund policy

At Better Bonsai, we strive to ensure your satisfaction with every purchase. We stand behind the quality of our products. If you receive a defective item, we will gladly refund your purchase within 21 days of the original purchase date.

To be eligible for a refund, please follow these steps:

• Contact our customer service team within 21 days of receiving the defective item.
• Provide your order number and details of the defect.
• Our team will assess the situation and provide further instructions on the return process.

Please note the following conditions:

• Refunds are only issued for defective items.
• Items must be returned unused and with any accessories or documentation included.
• We reserve the right to inspect the returned product to verify the defect.
• Refunds will be issued to the original payment method used for the purchase.

If you have any questions or concerns about our refund policy, please don't hesitate to contact us. Your satisfaction is our priority.