Privacy Policy
Privacy Statement
Bonsai Better respects the Guidelines suggested by the Australian Direct Marketing Association, in it's Code of Practice for Consumer Protection in ecommerce. We also abide by the World Wide Web Consortium (W3C) Platform for Privacy Preferences Project (P3P). This policy is emerging as an industry standard providing a simple, automated way for users to gain more control over the use of personal information on web sites they visit.
In line with those guidelines, Bonsai Better would like you to be aware of the information we collect to provide your service. We do not provide third parties with access to your personal data, with the obvious exception of third party business partners such as the Domain Name Registries.
Information collected by us
Your contact information, including:
- Named individuals
- Address details, phone number and email address
- Information about what services you have ordered from Bonsai Better
- Information about what services you have enquired
- Your interest in receiving Bonsai Better email newsletters
- Correspondence between you and Bonsai Better
- Your interest in receiving Bonsai Better email newsletters
- A customer relationship management system in which details of conversations might be written by employees
- Your access to our website
What Bonsai Better does with your information
- We do not make your personal information available to third parties, with the obvious exception of third party business partners such as the domain name registries We do provide aggregate data to third parties
- We store website data and email queued on our servers, only for use as back-up data should it be required We may customise our email newsletters and communications to reflect your interest in a particular service
- We access historic correspondence and details about earlier conversions in response to customer service issues and, to conform to the edicts of the law or comply with legal process served on Bonsai Better
- We monitor and store your online requests for webpage’s and services for research and to keep a history of your transactions with the business (this might include recording the fact you set up and deleted an email account, or took a trial in one of our services, etc)
- We will contact relevant people to communicate billing and technical issues
Email communications
As a customer of Bonsai Better you will receive occasional email communications from us that relate to the services we provide to you, and you will have the option to opt-out of all non-essential email and postal mail. If you have any questions about our privacy policy, please feel free to contact us.