Terms and Conditions
User Agreement
These terms and conditions apply to all purchases made from Bonsai Better.
1. Orders & Delivery:
All orders placed through this web site are subject to confirmation and acceptance by Bonsai Better. Bonsai Better may vary prices in the event of price changes or mistakes made by suppliers on reasonable prior notice to you. If Bonsai Better requests payment for increased prices, you may cancel the order by giving notice to Bonsai Better, which must be received within seven days of the announcement of the increase. Bonsai Better or its agent will deliver the goods you order to the address you specify in your order, within the agreed time frame, subject to their availability. Where the goods are not available you will be notified of this by Bonsai Better as soon as possible.
Anyone at the delivery address who receives the goods will be presumed by Bonsai Better to be authorised to receive the goods. If your goods include products in respect of which the law prescribes a minimum age for purchase, you must be over the age of 18 years (or such other minimum age as is prescribed by the law), and you must ensure that a person over that age is available to accept delivery of the goods. Bonsai Better may refuse to deliver the goods if the person receiving the goods is unable or unwilling to provide evidence of proof of age. If there is no-one at the delivery address or no-one of appropriate age to receive and pay for the order, Bonsai Better may charge you additional delivery fees. Once the goods are delivered to you, you will own them and it is your responsibility if they are lost or damaged. Bonsai Better reserves the right to restrict sales to retail quantities when supplying resellers and distributors.
2. Prices & Payment:
For each online order, you must pay:
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the applicable price for the relevant goods confirmed by Bonsai Better and
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the delivery and handling fee specified on the web site at that time.
Your order and credit card details are safe and secure. All personal and credit card information provided to Bonsai Better is encoded using Secure Sockets Layer (SSL) technology, an encryption protocol that protects data as it travels over the Internet. At this stage we can only accept payments using the methods stated in the Orders & payment section of this web site. We are unable to accept COD charges. Payment must be cleared before the goods are dispatched unless you have approved credit facilities with Bonsai Better. Prices and range on this web site may vary from Bonsai Better stores.
3. Products
All our products are sent to you in good condition and packaged correctly, we cannot guarantee the condition of the product on arrival.
4. Your Account
You agree to take responsibility for the safekeeping of your user name and password. You are liable if your user name or password is used by an unauthorised person. You agree to release and indemnify Bonsai Better in connection with any use (whether authorised or unauthorised) of your user name or password. Bonsai Better may suspend or cancel your account at any time without prior notice.
5. Images and Graphics
Bonsai Better aims to include up-to-date images and/or graphics of all of the goods on this web site. However, our picture of the goods may differ from the actual goods. We recommend you read the labels on the goods carefully before using the goods.
6. Privacy
Bonsai Better will comply with our Privacy Statement. Bonsai Better will not reveal your personal information to external organizations except for the purposes of fulfilling your order.
7. Liability
Any liability of Bonsai Better in connection with goods or services supplied to you will, subject to any non-excludable liability for breach of conditions or warranties implied by legislation and to the maximum extent permitted by law, at the election of Bonsai Better be limited to:
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in relation to goods, the replacement of the goods or the supply of equivalent goods; and
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in relation to services, the supplying of the services again or the payment of the cost of having the services supplied again.
8. Changes To Terms
Each order is governed by the terms and conditions current when the order is placed. Bonsai Better may add to, delete or otherwise change these terms and conditions without notice. It is your responsibility to read and understand these terms and conditions each time you place an order.
9. Applicable Law
All purchases, and these terms and conditions, are subject to the laws of New South Wales, Australia.
Exclusion and limitation of liability
To the full extent permitted by law we hereby exclude all conditions and warranties not expressly set out herein. Except as specifically set forth in elsewhere in this agreement, we make or give no express or implied warranties including, without limitation, the warranties of merchantability or fitness for a particular purpose, or arising from a course of dealing, usage or trade practice, with respect to any goods or services provided under or incidental to this agreement. No oral or written information or advice given by us, our resellers, agents, representatives or employees shall create a warranty or in any way increase the scope of the express warranties hereby given, and you may not rely on any such information or advice.